Frequently Asked Questions

We have compiled this wedding, event and party hire FAQ to help with any questions during the hire process.  If you can’t find the answer you are looking for, please feel free to contact us at any time.

 

Hire Information:

What is your hire period?
Our hire period is a very generous 4 nights. Delivery is usually on a Wed/Thurs and pick up Sun/Mon, however, alternative arrangements can be made if required.
Where are you located?
We are located in Montrose, at the base of Mount Dandenong and part of the beautiful Yarra Valley with its abundance of amazing wedding locations.
Can I organise a viewing?
No, we do not operate out of a showroom. We have endeavoured to as accurately represent our products as possible in the product gallery.
Do you deliver?
Yes, we offer a delivery/pickup service. Our delivery/pick up prices are very reasonable and are based on distance from Montrose and value of your order.
Where do you service?
We service the Yarra valley, Dandenong ranges, Melbourne suburbs, Mornington Peninsula and South Gippsland. Please put through a request even if you fall outside these areas and we can quote you a price.
How do I check availability?
Simply select the product you are after and send through a ‘wish cart quote request’ with your details filled in.  Alternatively, contact us via email or phone.
Do you offer a set up service?
We operate primarily as a DIY company, set up requests are individually assessed.
Do you offer a tear down service?
Yes, depending on our availability.  Please make a note on your request a quote form and we will include in the quote where available.
How are the products packed?
We use stackable, lidded plastic containers and our products come wrapped in bubble bags.  Please ensure products are re-packed the same way.

Payment Information:

What are your delivery and pick up fees?
Our delivery and pickup fees are very reasonable and are based on your distance from Montrose and the value of your order.  You will be quoted at the time you place through a wish cart quote request.
What is the bond?
Our bond is a flat rate of $50 for orders totalling less than $300, and $100 for orders totalling above $300.
How are payments accepted?
Payments are accepted over the phone via credit card or alternatively via bank transfer to our account.  Bank account details are provided with our quotation.
When do I get my bond back?
Your bond will be transferred to your account within 24 hours of product being picked up in original condition.
What happens if I break something?
Please advise us ASAP of any breakages. We will deduct the cost price of the item from your bond.

Contact Information:

What are your contact details?
Email: info@styleyourscene.com.au
Phone: 0405 123 779
When are you open?
We know that a lot of event planning happens after work hours so we endeavour to be available at all times.  Of course, we may be attending to another customer, or simply unavailable so our company standard aim is to respond to all queries within 24 hours.

General Information:

Can I use my own candles?

Yes, you don’t have to purchase your candles from Style Your Scene.  We do require however, that all real candles are dripless.

Do you have a minimum hire?

No, we have no minimum wedding, event or party hire.  We understand that you may just want a couple of items for a small event.

What happens if I have any concerns during the process?

Please immediately get in touch with us if you have any concerns or questions.  We are happy to hear from you and allay any concerns.

What if I want to cancel my wedding, event or party hire order?

Please let us know immediately.  Orders cancelled within two weeks of event date will forfeit the deposit paid.

Do you supply flowers?

No, we do not supply flowers. We are happy to provide you with the names of florists we have worked with in the past.